Privacy Policy

This website is operated by ExpertSearch
(“we”, “us”, “our”). We are the data controller responsible for the personal information
described in this policy.

Trading name

ExpertSearch

Company number

08599055

Registered address

Abacus Court, Bull Street, Harborne, Birmingham, B17 0HH

Data protection contact

privacy@medicalexpertchambers.co.uk

We collect personal information in the following ways.

Information you give us

• Enquiry details. When a referring solicitor or barrister contacts an
  expert or submits an enquiry, we collect the name, firm or chambers, email address,
  telephone number and any case background you choose to include.
• Expert applications. When a medical practitioner applies to be listed,
  we collect professional details such as name, specialty, qualifications, registration
  body, regions covered across the four UK nations, contact details and supporting
  documents.
• Correspondence. Records of messages, emails and notes when you contact us.

Information we collect automatically

• Technical data. IP address, browser type, device information and pages
  viewed, collected through cookies and similar technologies.
• Usage data. Information about how the directory is used, for example
  searches run and links followed, used to maintain and improve the service.

Our use of cookies is explained in our Cookie Policy.

Under the UK GDPR we must have a lawful basis for using personal data. We rely on the
bases set out below.

• To operate the directory and pass on enquiries. Lawful basis:
  legitimate interests (running and maintaining a professional directory) and, where a
  contract is in place, performance of that contract.
• To process and assess applications from experts. Lawful basis:
  steps taken at the applicant’s request before entering into an agreement, and our
  legitimate interest in maintaining an accurate listing.
• To respond to your enquiries and provide support. Lawful basis:
  legitimate interests and, where relevant, consent.
• To send service messages or updates you have asked to receive.
  Lawful basis: consent, which you may withdraw at any time.
• To keep the site secure and prevent misuse. Lawful basis:
  legitimate interests.
• To comply with legal obligations. Lawful basis: legal obligation.

Where we rely on legitimate interests, we balance those interests against your rights
and freedoms. You can ask us about that assessment using the contact details below.

We share personal information only where it is necessary and lawful to do so.

• Listed experts. When you submit an enquiry to an expert, the
  details you provide are passed to that expert so they can respond.
• Service providers. We use trusted providers who process data on our
  behalf, for example website hosting, email delivery, form handling and analytics. They
  act only as we direct, under written agreements.
• Professional and legal reasons. Where required to comply with the
  law, a court order, or to protect our rights, property or safety.
• Business transfers. If the business is reorganised or transferred,
  personal data may be shared as part of that process, subject to this policy.

We do not sell personal data, and we do not share it for third-party advertising.

We aim to keep personal data within the UK. Where a service provider stores or
processes data outside the UK, we make sure an appropriate safeguard is in place, such as
a UK adequacy decision or the International Data Transfer Agreement, so that your
information receives an equivalent level of protection.

We keep personal data only for as long as we need it for the purposes set out in this
policy, then delete or anonymise it. The period depends on the type of data.

• Enquiries: retained for 24 months after the
  last contact, then deleted.
• Expert listings: kept while the listing is active and for
  12 months afterwards.
• Records required by law: kept for the period the relevant law
  requires.

Under UK data protection law you have the following rights, which you can exercise free
of charge in most cases.

• The right to be informed about how your data is used.
• The right of access to a copy of your personal data.
• The right to rectification of inaccurate or incomplete data.
• The right to erasure in certain circumstances.
• The right to restrict processing in certain circumstances.
• The right to data portability.
• The right to object to processing based on legitimate interests, and to direct marketing.
• The right to withdraw consent where we rely on it.

To exercise any right, contact us using the details in section 12. We will respond
within one month. We may ask you to confirm your identity before we act.

We use cookies and similar technologies to run the website, remember preferences and
understand how the directory is used. Full details, including how to manage your choices,
are in our Cookie Policy.

We use appropriate technical and organisational measures to protect personal data,
including encryption in transit, access controls and restricted handling of enquiry data.
No transmission over the internet is fully secure, so we cannot guarantee absolute
security, but we work to protect your information and to respond promptly to any incident.

The website may link to external sites, including the websites of listed experts. We are
not responsible for the privacy practices of those sites. We encourage you to read their
own privacy notices.

We may update this policy from time to time. When we do, we will revise the
“Last updated” date at the top of the page. Where changes are significant, we will take
reasonable steps to bring them to your attention.

For any question about this policy or to exercise your rights, contact us at
privacy@medicalexpertchambers.co.uk or write to
Abacus Court, Bull Street, Harborne, Birmingham, B17 0HH.